At ADMAS GEBEYA, we want you to be satisfied with your purchase. This policy explains when and how returns, repairs, and refunds are handled. Please read it carefully.
Checking Your Item on Delivery
Because we deliver with cash on delivery, you have the opportunity to inspect your item before paying. Please check that the product is correct and free of visible damage at the time of delivery. If the item is wrong or visibly damaged, you may decline it on the spot at no cost.
Manufacturer Warranty
Most products we sell are covered by a manufacturer's warranty, which may extend up to one (1) year depending on the product and brand. Warranty coverage, duration, and conditions are set by the manufacturer, and all warranty claims are handled according to the manufacturer's guidelines.
The warranty typically covers:
- Manufacturing defects.
- Hardware faults that occur under normal use.
The warranty typically does not cover:
- Physical or accidental damage (drops, liquid damage, cracks).
- Damage from misuse, tampering, or unauthorized repair.
- Normal wear and tear, or consumable parts.
How to Make a Warranty Claim
- Contact us with your order number and a description of the problem.
- Keep your proof of purchase (your order number serves as this record).
- The item will be assessed according to the manufacturer's guidelines.
- If approved, the item will be repaired or replaced as the manufacturer's terms allow.
Refunds
As payment is collected on delivery, refunds apply only in specific cases — for example, if an approved warranty claim cannot be resolved by repair or replacement. Where a refund is due, it will be arranged directly with you. The timeframe and method depend on the circumstances of the claim.
Wrong or Damaged Items
If you receive an item that is incorrect or arrives damaged, contact us as soon as possible (ideally at the time of delivery). We will work with you to replace the item or resolve the issue.
Contact Us
To start a return, repair, or warranty claim, contact us at: [your email] or [your phone number], with your order number ready.
Note: Specific warranty terms vary by manufacturer and product. The manufacturer's printed or official terms take precedence where they differ from this summary.